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You received my return, why haven't you shipped my next order?
Your order may be delayed for one of the following reasons:
- You do not have any books on your queue. Please add books to your queue.
- All the titles on your queue have not been published yet. Please add some current titles.
- All the titles on your queue are older, rare books. The inventory of these books is limited and it would be best if you add more current titles to your queue.
- None of the titles on your queue are currently in stock. We will generate your next order, then order the titles in that order from one of our distributors. The titles will arrive in our warehouse within 1-2 business days and will ship to you the same day.
Keeping as many books as you can on your list at all times (we recommend at least 10-15 current titles) will reduce or eliminate delays.
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Why was a book shipped that was not at the top of my queue?
New orders are generated based on the order of your queue, and availability at the time the order is generated. When we receive
your returns, our system automatically generates your next order by starting the top of your queue selectin the first 1, 2, or 3
available books on your queue, depending on your membership plan. If the first book on your queue is
currently not in stock the system will proceed to the second, third, fourth, and so on until it finds enough available books to fulfill
you next order.
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Why has a title been added to my list again?
If an order is generated for a title that is currently not in stock and another title on your queue becomes available, the system will
swap the unavailable title in your order with the available title on your queue.
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How do I know my personal information will be safe?
Booksfree is committed to keeping your personal information private and secure. We use Secure Socket Layer (SSL) encryption, the most
advanced encryption method available today, to protect all of the account information.
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Is my credit card information safe?
Booksfree uses the most advanced encryption method available and does not store your credit card number. It's actually safer to use
your credit card on the Booksfree website than in a restaurant or store!
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How do I buy a gift membership?
Click the "Buy / Activate Gift" link at the top of the site and then select Buy Gift Membership.
There are several paperback, CD/MP3-CD audiobook, and MP3-CD audiobook gift memberships to choose from.
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How do I activate a gift membership?
Click the "Buy / Activate Gift" link at the top of the site and then select Activate Gift Membership.
You will need your Gift ID# in order to activate your membership.
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Do I have to be a member to buy books?
No, you do not have to be a member to buy books or audiobooks. Just click on the Buy Books link
at the bottom of any page and add books to your shopping cart.
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How do I update my account information?
You can update you shipping address, email address, password, credit card information, membership plan, keep a book, or cancel your account by clicking on
Account at the top of any page and scrolling down to the "Account Maintenance" section.
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How do I change my membership plan?
You can change you membership plan by clicking on Account at the top of any page and scrolling down to the "Account Maintenance" section.
Then click on the Change Membership Plan link and follow the prompts.
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How do I cancel my account?
You can cancel your account at any time by clicking on Account at the top of any page and scrolling down to the
"Account Maintenance" section. Then click on the Cancel Membership link and follow the prompts.
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How do I reactivate my membership?
You may reactivate your membership at any time by signing in with your username and password for the canceled membership you wish to reactivate. You will
be presented with reactivation options once signed in. If you do not remember your username and/or password, please use the
Forgot Your Username and/or Forgot Your Password links on the Member Login page.
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What do I do if I damage or lose a paperback or audiobook?
If you damage or lose a paperback or audiobook you have rented, you must go to your Account page and click on the Keep a Book
link under the "Account Maintenance" section. Choose the title that was damaged or lost, then follow the prompts. You will
be charged a discounted price for the book and it will be cleared from your account.
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What do I do if a CD will not play?
If you are having trouble with an audiobook that will not play or skips, please wipe the CD off with a clean, soft cloth.
If you continue to have trouble with the CD, please use the Report Problem
link located next to each of your current orders on your Orders page to report the problem.
You will have the opportunity to request that the title be added back to your queue and if it's in stock it will ship in your next order.
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What do I do if a paperback or audiobook arrives damaged?
If a book or paperback or audiobook arrives damaged, please use the Report Problem link located next to each of your current orders on your Orders page to let us know you received it damaged.
You will have the opportunity to request that the title be added back to your queue and if it's in stock it will ship in your next order.
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What do I do if I receive the wrong paperback or audiobook?
If you receive a paperback or audiobook that you have never added to your list, email support and let us know which book or books were sent in error.
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Is this service available outside the United States?
Currently our service is only available in the United States and its territories, including Puerto Rico, Guam, Virgin Islands and
APO/FPO addresses.
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