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You received my return, why haven't you shipped my next order?
Your order my be delayed for one of the following reasons:
- You do not have any books on your list. Please add books to your list.
- You sent back the incorrect number of books. 2, 4, and 6 at-a-time members must return 2 books at a time, 3 for 9 and 12 at-a-time members.
- All the titles on your list have not been published yet. Please add some current titles.
- All the titles on your list are older, rare books. The inventory of these books are limited and it would be best if you add more current titles to your list.
- None of the titles on your list are currently in stock. We will generate your next order, then order the titles in that order from one of our distributors. The titles will arrive in our warehouse within 1-2 business days and will ship to you the same day.
Keeping as many books as you can on your list at all times (we recommend at least 10-15 current titles) will reduce or eliminate delays.
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Why was a book shipped that was not at the top of my list?
New orders are generated based on the order of your list, and availability at the time the order is generated. When we receive
your returns, our system automatically generates your next order by starting at number one on your list and working its way down until
it finds the first 1, 2, or 3 available books on your list, depending on you membership plan. If the first book on your list is
currently not in stock the system will proceed to the second, third, fourth, and so on until it finds enough available books to fulfill
you next order.
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Why has a title been added to my list again?
If an order is generated for a title that is currently not in stock and another title on your list becomes available, the system will
swap the unavailable title in your order with the unavailable title on your list.
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How do I know my personal information will be safe?
Booksfree is committed to keeping your personal information private and secure. We use Secure Socket Layer (SSL) encryption, the most
advanced encryption method available today, to protect all of the account information.
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Is my credit card information safe?
Booksfree uses the most advanced encryption method available and does not store your credit card number. It's actually safer to use
your credit card on the Booksfree.com site than in a restaurant or store!
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How do I buy a gift membership?
There are links on the homepage and left hand navigation of various pages throughout the site that you can click
on to purchase a gift membership.
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How do I activate a gift membership?
There is a link on the homepage and at the bottom of any page to activate a gift membership. You will need your Gift ID#
in order to activate your membership.
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Do I have to be a member to buy books?
No, you do not have to be a member to buy books or audiobooks. Just click on the "Buy Books" tab at the top of any page and add books
to your shopping cart.
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How do I update my account information?
You can update you shipping address, email address, password, credit card information, membership plan, keep a book, or cancel your
account by clicking on "My Account" at the top of any page and scrolling down to the "Account Maintenance" section.
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How do I change my membership plan?
You can change you membership plan by clicking on "My Account" at the top of any page and scrolling down to the
"Account Maintenance" section. Then click on the "Membership Plan" link and follow the prompts.
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How do I cancel my account?
You can cancel your account at any time by clicking on "My Account" at the top of any page and scrolling down to the
"Account Maintenance" section. Then click on the "Cancel Your Membership" link and follow the prompts.
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How do I reactivate my membership?
You may reactivate your membership at any time by logging in with your current username and password. You will
be presented with reactivation options once logged in. If you do not remember your username and/or password, please use the
"Forgot My Username" and/or "Forgot My Password" links on the Member Login page.
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What do I do if I damage or lose a book or CD?
If you damage or lose a book or CD you have rented, you must go to your account and click on the "Keep a Book" link
under the "Account Maintenance" section. Choose the title that was damaged or lost, then follow the prompts. You will
be charged a discounted price for the book and it will be cleared from your account.
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What do I do if a CD will not play?
If you are having trouble with a book on CD that will not play or skips, please wipe the CD off with a clean, soft cloth.
If you continue to have trouble with the CD, please email support.
Please make sure you note the CD that you were having trouble with before you send it back so we can remove it from our
inventory.
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What do I do if a book or CD arrives damaged?
If a book or book on CD arrives damaged, please email support and let us know which book was damaged.
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What do I do if I receive the wrong book or CD?
If you receive a book or book on CD that you have never added to your list, email support and let us know which book or books were sent in error.
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Is this service available outside the United States?
Currently our service is only available in the United States and its territories, including Puerto Rico, Guam, Virgin Islands and
APO/FPO addresses.
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