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How does Booksfree work?
After signing up, browse the Web site and add titles to your list by clicking the red Add button. We automatically ship the number of titles your membership plan allows. The remaining titles on your list
will be queued up for future orders. We recommend keeping at least 10-15 titles (this does not include title that have not been published yet or are older, rare titles) on your list at all times for the greatest enjoyment of our
service. You may keep the book(s) as long as you'd like, there are no due dates or late fees. When you return books in the provided prepaid
return mailer, we automatically ship your next selection(s).
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What plans do you offer and what are the subscription fees?
Booksfree offers multiple membership plans to meet your needs for both Books and
Audiobooks. Membership plans are based on the number of books you can have checked out at a time.
This is not the number of books you are limited to each month. There are no limits on the number of books you can rent, only on the
number of books you can have checked out at any given time.
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What is "My List"?
"My List" is the key to your subscription. When you find a title you want, click the red Add button and
the title will automatically be added to the end of your list. We automatically ship the number of books your membership plan allows.
When we receive your return, we automatically ship the next available selection(s), and so on. "My List" tells you which titles
you currently have checked out and which titles you have on your list. You can add up to 200 titles to your list, remove titles from
your list, and change the order of your list at any time. We recommend keeping at least 10-15 books on your list at all times so we always
have titles to send you.
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How long will it take to receive my order?
Books
Orders are shipped via U.S. Media Mail and should be received within 3-10 business days (7-10 business days if you live on the West Coast). For residents in Alaska, Hawaii,
Puerto Rico, Guam, Virgin Islands and APO/FPO addresses, please allow an additional 2-5 business days.
Audiobooks
Orders are shipped via U.S. First Class Mail and should be received within 2-5 business days. For residents in
Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and APO/FPO addresses, please allow an additional 2-3 business days.
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What should I do if my order does not arrive or Booksfree does not receive my return?
Please use the "Report Problem" link on your "My List" page located directly under your list of
"Checked Out" titles.
You will be able to report book titles as "I Never Received" after 14 days from the day it shipped, 7 days for audiobooks.
You will be able to report book titles as "You Never Received" after 28 days from the day it shipped, 14 days for audiobooks.
The reason for these ranges of days is due to the inconcistancy in the
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How do I donate books for credit?
Active members can donate books or audiobooks for credit toward making purchases on our Web site. For detailed instructions on donating
books, please click here. For detailed instructions on donating audiobooks, please
click here.
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How do I keep a book I have rented?
If you have fallen in love with a book you have rented, you may keep it by going to your "My Account" page and clicking
on the "Keep a Book" link located under the Account Maintenance section. Simply select the title(s) you'd like to keep and
follow the prompts. Certain titles with limited availability may not be kept.
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Do I have to have separate accounts for books and audiobooks?
No, we offer 20 differnet Combo Membership plans to meet your reading and listening needs. Click here
to learn more about our Combo Membership Plans.
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Can I join if I do not have a credit card?
Yes, if you have a checking account, you can use the "Pay by Check" feature during the sign up process. You will simply be asked to enter the routing and account number from the bottom of your check.
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What should I do if I lose my return mailer?
If you lose your return mailer, please send an email to support and we will mail you a new one.
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How many books must I return at a time to get my next order?
2, 4, and 6 at-a-time members must return 2 books at a time, 3 for 9 and 12 at-a-time members. Failure to return the correct
number of books will result in the delay of your next order.
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