How do I know my personal information will be safe?

Booksfree is committed to keeping your personal information private and secure. We use Secure Socket Layer (SSL) encryption, the most advanced encryption method available today, to protect all of the account information.

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Is my credit card information safe?

Booksfree uses the most advanced encryption method available and does not store your credit card number. It's actually safer to use your credit card on the Booksfree.com site than in a restaurant or store!

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What do I do if I damage or lose a book or CD?

If you damage or lose a book or CD you have rented, you must go to your account and click on the "Keep a Book" link under the "Account Maintenance" section. Choose the title that was damaged or lost, then follow the prompts. You will be charged a discounted price for the book and it will be cleared from your account.

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What do I do if a CD will not play?

If you are having trouble with a book on CD that will not play or skips, please wipe the CD off with a clean, soft cloth. If you continue to have trouble with the CD, please email support. Please make sure you note the CD that you were having trouble with before you send it back so we can remove it from our inventory.

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What do I do if a book or CD arrives damaged?

If a book or book on CD arrives damaged, please email support and let us know which book was damaged.

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What do I do if I receive the wrong book or CD?

If you receive a book or book on CD that you have never added to your list, email support and let us know which book or books were sent in error.

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Is this service available outside the United States?

Currently our service is only available in the United States and its territories, including Puerto Rico, Guam, Virgin Islands and APO/FPO addresses.

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